Shipping policy
Effective Date: 25th June 2023
Shipping Methods
We offer the following shipping methods for domestic and international orders:
Standard Shipping: This method typically takes 3 business days for domestic orders and 21-28 business days for international orders.
Express Shipping: This expedited method guarantees delivery within 1 business days for domestic orders and 14-21 business days for international orders.
Free Shipping: We provide free standard shipping on orders exceeding 200 amount within ASEAN.
Please note that delivery times may vary depending on the destination, customs clearance, and other unforeseen circumstances beyond our control.
Order Processing Time
Once an order is placed and payment is confirmed, we aim to process and ship the order within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Charges
Shipping charges are calculated based on the total weight of the order, destination, and selected shipping method. The applicable shipping charges will be displayed at checkout before the order is finalized.
Order Tracking
For all shipped orders, we provide tracking information to allow customers to monitor the progress of their package. Customers will receive an email with tracking details once the order is shipped.
International Shipping
For international orders, please be aware that additional customs duties, taxes, or fees may be applicable upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product or shipping prices.
It is important for customers to review and comply with their country's customs regulations to avoid any delays or additional charges.
Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses. We cannot be held responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer. Please ensure that all necessary details, including apartment or suite numbers, are included in the address.
Lost or Damaged Packages
In the rare event that a package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.
Order Modifications or Cancellations
Modifications or cancellations to an order can only be made before the order is shipped. Please contact our customer service team as soon as possible if you need to make any changes. Once an order is shipped, it cannot be modified or canceled.
Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at sales@friendstudio.com.sg.
We reserve the right to modify or update these policies at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
By placing an order with us, you agree to comply with our shipping, return and exchange policy. Thank you for gifting your love ones with us.
Shipping Methods
We offer the following shipping methods for domestic and international orders:
Standard Shipping: This method typically takes 3 business days for domestic orders and 21-28 business days for international orders.
Express Shipping: This expedited method guarantees delivery within 1 business days for domestic orders and 14-21 business days for international orders.
Free Shipping: We provide free standard shipping on orders exceeding 200 amount within ASEAN.
Please note that delivery times may vary depending on the destination, customs clearance, and other unforeseen circumstances beyond our control.
Order Processing Time
Once an order is placed and payment is confirmed, we aim to process and ship the order within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Charges
Shipping charges are calculated based on the total weight of the order, destination, and selected shipping method. The applicable shipping charges will be displayed at checkout before the order is finalized.
Order Tracking
For all shipped orders, we provide tracking information to allow customers to monitor the progress of their package. Customers will receive an email with tracking details once the order is shipped.
International Shipping
For international orders, please be aware that additional customs duties, taxes, or fees may be applicable upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product or shipping prices.
It is important for customers to review and comply with their country's customs regulations to avoid any delays or additional charges.
Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses. We cannot be held responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer. Please ensure that all necessary details, including apartment or suite numbers, are included in the address.
Lost or Damaged Packages
In the rare event that a package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.
Order Modifications or Cancellations
Modifications or cancellations to an order can only be made before the order is shipped. Please contact our customer service team as soon as possible if you need to make any changes. Once an order is shipped, it cannot be modified or canceled.
Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at sales@friendstudio.com.sg.
We reserve the right to modify or update these policies at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
By placing an order with us, you agree to comply with our shipping, return and exchange policy. Thank you for gifting your love ones with us.